FAQ
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1) I am wary of trusting you with my
payment and am afraid to buy. How can I trust you?
We understand that there are many
scams online and that it is difficult to shop online especially for something
like a replica product, but we treat our clients money like our money and this
is why our business is successful. We do not push any client to buy as we
already receive a high volume of orders – if you do not trust us that is fine
and we don’t want you to feel uncomfortable buying from us. If you are wary of
sending a large amount of money we suggest you start with a smaller item and
once you verify our quality you will definitely be back for more like our other
clients. If you still feel wary then please remember shopping with us is a
choice, and we want you to be 100% comfortable before buying.
2) Why can’t you accept Paypal?
This is a question we are often
asked and we would like to clear up any misconceptions about the payment
methods we accept, and why we accept them. Firstly, if Paypal would allow us to
use them as a payment processor we would love to accept Paypal as it would make
running our business much easier. We know it is easy for our clients to use and
secure. But unfortunately Paypal does not work with replica sellers. This is
because brand name companies (e.g. Louis Vuitton, Celine etc.) will sue them
and fine them for processing payments for replica products. As a result we
cannot accept payments from Paypal. To make it clear – it is not because we do
not want you to have a secure transaction, but it is because we are replica
sellers and we are not allowed to use them.
Secondly, a similar issue occurs
with credit card processors. They will also be fined if they process payments
for replica products. This is why our payment methods are currently limited to:
Transferwise. We know that these are not ideal payment methods and are always looking
for better payment methods (including ways to accept credit cards) to offer our
clients. We hope to make it clear that your comfort-ability & security as a
valued customer concern us and we are always trying to make it more easy to
shop with us.
3) Why can’t you accept credit cards
directly?
Due to high fraud incident rates we
have decided to no longer accept credit cards directly. This is to protect both
our clients and ourselves.
4) What payment methods do you
accept now?
We currently accept TransferWise.
5) What about custom taxes and
duties? Will I be invoiced any when order from you?
In most cases (But for the most
part), you will not be invoiced any custom taxes or duties upon shipment
delivery. Indeed, we have all orders packed in small carton boxes, with the
mention "gift, no value for customs". Though, in marginal cases (we
recorded 5 cases last year), a shipment can be applied custom taxes and duties.
Although we are not liable for those taxes and duties, we always offer our
clients a partial compensation solution. Each situation is dealt with case by
case by our customer service office.
6) Are these handbags of high
quality or will they break after I open the box?
It depends on how you wear it. If
you wear it regularly, it will last a few years without any problems. The
handbags we offer are of a very high quality. These are not the low quality
handbags you will find on the streets that will break after a few days, these
will last for years!
7) Are your pictures from the actual
replica or the genuine handbags on the Web site?
You may be amazed by some of the
pictures we have up on our website. Because of their quality, you might think
they are from catalogs of the genuine handbag. But that is NOT true! We
guarantee 100% that all pictures taken from our site are actual pictures of our
replicas handbags! The handbags look exactly as represented in the pictures,
and we never, ever use anyone else's pictures, or pictures of the genuine
handbag.
8) I've ordered and received my
replica handbag, it's great, but I've changed my mind, can I change it?
Please try to decide carefully
before you make your order, but if you do change your mind, send us the handbag
up to 4 days after you received it, the shipping fee will be spent by you, and
choose another handbag. A $50 re-stocking fee will be applied and we will send
you your new bags.
9) Sometimes your support response
is delayed, why?
Our company is handling a very large
volume of emails on our products.
We will try to reply all our emails
within 24 hours during the weekdays.
Please help yourself in finding the
answers u want from our FAQ section. We have placed all the frequently asked
questions here to fasten the process. If you can not find the answers you are
going to contact us .
10) What happens if the package is
damaged or missing when I receive it?
If your handbag is damaged or
missing, please contact us and notify us of the situation, we will ship another
handbag out to you once we receive back the damaged one.
11) What if my courier asks me to
pay some custom taxes. While ordering from your site will I be invoiced?
Only in some very rare case you will
have to pay a custom fees or taxes of $10 or $20 for countries like East of
Europe or African countries.
12) Can you provide some replica
bags that you are not listing on your website?
We can basically provide any
knockoff designer handbags such Louis Vuitton , Fendi , Prada or other luxury
designer purses you’d love to have. just email us the model you are looking for
and we will source it right away.
13) How Can I Cancel Or Change My
Order?
You can contact us based on our
information if you wish to cancel or change your order. If we do not hear from
you about canceling or changing orders within 24 hours, we will deal with the
shipment for you.
14) Do I need an account to place an
order?
Creating an account is optional
however it is beneficial to create an account so all your purchasing history
will be recorded for your benefit.
15) Return policy
If you are not satisfied with our
product, you must contact us within one week. All items sent back to us must be
in original condition: not worn, altered or washed, with all tags attached. You
should pay the shipping fee and we will charge you 20% of your order amount as
our restocking fee . If the parcel reached you, but you do not want to sign
this and return the package to us, we will charge you 20% of the order amount
as our fee. If to ship the order by sending us we cost as shipping costs, we
would choose leaving the parcel not return to us, we will charge you 50% of the
order amount because we lose the shipping fee and the item.
16) How Do I Track My Order?
Please make sure that the email
address or phone number you filled in is true and it is convenient for us to
contact you.
We usually send you the tracking
number of your package one week after you complete the payment. An accurate
contact method will enable us to contact you better. Thank you for your
cooperation.
Fortok Team